Shipping policy
Last updated: 16 October 2026
We ship across India from our base in Noida. Here's what to expect once you place an order.
Where we ship
We deliver to all serviceable pin codes in India. We don't ship internationally at the moment.
Shipping charges
Standard shipping is free on all orders. Any extra charges, such as a Cash on Delivery fee, are shown clearly at checkout before you pay.
Dispatch and delivery times
- Dispatch: orders are usually packed and dispatched within 24–48 hours (excluding Sundays and public holidays).
- Delivery: most orders arrive within 3–7 working days of dispatch, depending on your location. Metro cities are usually faster; remote areas can take a little longer.
- Prepaid orders are processed first.
Delivery times are estimates. Courier delays, weather, strikes or other events outside our control can occasionally push them back. If your order is delayed, we'll keep you updated.
Payment options
Pay online by UPI, debit/credit card, net banking or wallet, or choose Cash on Delivery (COD). For COD orders, please keep the exact amount ready, and we may call or message to confirm your order before dispatch.
Tracking your order
As soon as your order ships, you'll receive the tracking details by SMS, WhatsApp or email. You can also track it any time on our Track Order page.
Receiving your parcel
Please check the parcel is sealed and undamaged before accepting it. We strongly recommend recording an unboxing video, as it makes any damage or defect claim much quicker. If something's wrong, contact us within 7 days of delivery. See our Refund Policy.
Failed delivery
If the courier can't deliver after multiple attempts because of an incorrect address, unreachable phone number or refusal, the parcel will be returned to us. For prepaid orders, we'll contact you to reship or refund (shipping costs may be deducted for a reship).
Contact us
Email: thenerv.india@gmail.com
Phone / WhatsApp: +91 73037 33319
Hours: Monday to Saturday, 9:00 AM – 7:00 PM IST
