Refund policy
Last updated: 16 October 2026
Every TheNerv product is checked before it leaves us. If something still arrives faulty, we'll make it right. This policy explains how returns, refunds and cancellations work.
7-day return window (manufacturing defects only)
You can request a return within 7 days of delivery if your product has a manufacturing defect, for example it doesn't power on, a function doesn't work as described, or a part is faulty out of the box. Items that arrive physically damaged in transit, or a wrong item, are treated the same way, provided you tell us within the 7 days.
We do not accept returns for change of mind, wrong size or model ordered, or products that work as described.
What is not covered
- Damage caused by drops, crashes, water, misuse, or not following the product instructions
- Normal wear and tear, scratches or cosmetic marks that happen after delivery
- Products that have been opened up, repaired or modified by anyone other than TheNerv
- Missing accessories, packaging or freebies that came with the order
- Requests raised after the 7-day window (see Warranty below)
How to request a return
- Email thenerv.india@gmail.com or call/WhatsApp +91 73037 33319 within 7 days of delivery.
- Share your order number, a short description of the problem, and clear photos or a video showing the defect. An unboxing video helps us approve claims faster.
- We'll reply within 24–48 hours. If the claim is approved, we'll arrange a reverse pickup or share return instructions. Please don't send items back without approval.
- Keep the product with all accessories and original packaging until the return is complete.
Replacement or refund
Once we receive the item and confirm the defect, we'll send you a replacement of the same product. If a replacement isn't available, we'll issue a full refund.
Refund timelines
- Prepaid orders: refunded to the original payment method (UPI, card, net banking or wallet) within 4–5 business days of approval.
- Cash on Delivery orders: refunded to your bank account or UPI ID within 4–5 business days of approval. We'll ask you for the details over email or WhatsApp.
Your bank may take a little longer to show the credit. If you haven't received it within 7 business days of approval, contact us and we'll follow up.
Warranty
Many of our products also carry a warranty. The warranty period and what it covers are stated on each product's page. For a warranty claim after the 7-day window, contact us with your order number and photos or a video of the issue, and we'll guide you through repair or replacement as per that product's warranty.
Cancellations
You can cancel an order only before it is dispatched. Email or call us as soon as possible with your order number. Prepaid cancellations are refunded within 4–5 business days. Once an order has been dispatched it cannot be cancelled. Refusing a COD parcel at the door does not count as a cancellation, and repeated refusals may stop COD being offered on future orders.
Contact us
TheNerv
Paramount Floraville, Sector 137, Noida, Uttar Pradesh 201304, India
Email: thenerv.india@gmail.com
Phone / WhatsApp: +91 73037 33319
Hours: Monday to Saturday, 9:00 AM – 7:00 PM IST
